Long noted for our popular Customer Service training programs, Workforce Dimensions looks at service as a total quality system for your entire organization, not just an add-on program for staff who have direct contact with clients. Quality service is everyone pulling together to continually provide what your customers expect.
To help you achieve this, we offer custom-designed programs and services that instill the quality service approach throughout your organization – from receptionist to chief executive, from job development to accounts payable – with proven ideas you can put to use immediately.
Service Results Audit – this informative survey tool measures how effective your organization and your employees rate in service quality
Quality Service Learning Labs – trains your staff in the basic tools used to implement and sustain a quality approach to the service they provide to customers; uses a work-related project to help apply new skills to their jobs
Action Planning for Quality Service – works closely with your work groups and project teams to identify opportunities to improve service and develop measurable action plans to implement their solutions
Coaching Support – assists in the design, planning, and implementation of organizational processes and systems critical to the success of your quality service initiative.
Continuous Process Improvement
One of the most powerful tools for staying relevant to your customers’ needs and expectations is the use of continuous process improvement (CPI). And our Plus One™ services help everyone in your organization adopt and apply the core skills needed to use CPI effectively.
Our associates work closely with you to create a CPI mindset, set-up a systemwide framework, conduct a process analysis, find innovative ways to eliminate barriers, help employees work collaboratively to create a prototype and plan a course of action, and measure the results of their efforts.
Plus One™ can be used to obtain better results in such areas as eliminating waste, improving workflow, changing work environments, improving customer outcomes and satisfaction, reducing errors, developing innovative programs and services,improving cycle time and response time, and more.