Here are additional ways Workforce Dimensions has been a strategic partner and provided technical assistance to help organizations achieve their desired results:
Program/Project Evaluation – objectively assesses your performance with structured interviews, onsite observations, focus groups, document analyses, and other assessment tools.
Mystery Shopper – provides an objective third-party view of your service delivery effectiveness. We design protocols, develop review forms and reporting process and guides, and train individuals as “shoppers” at your targeted location(s). The analysis and report gives you a view of your service from your customers point of view.
Event Planning – from small board retreats to large conferences, we can handle all aspects of your next special event: planning, budget control, contracting, workshop content, presenters, promotion, on-site coordination, volunteers, A-V, registration, hospitality and hotel arrangements, materials/handouts, participant incentives, evaluations.
Process Mapping – reveals how your system really functions and creates a model for how it should operate; this highly participative service brings a systems-oriented approach to bringing about streamlined delivery and breakthrough performance change. (view sample outline)
Rapid Response Planning – provides a unique RACI tool for design, planning, and implementation of rapid response initiatives that involve collaboration and clarification of roles between state and local agencies as well as community partners.