Suggested Length: Two Days

From Case Management to Career Coach

Part 1 – Case Manager – The past … the present …

• Career Coach … The future?
• Trend #1 – Trends in the employment landscape
• Trend #2 – Trends in career development and job search
• Trends for the Now, the New and the Next in Careers
• Trend #3 – How technology has changed career development
• Trend #4 – Response of the workforce development system

Part 2 – A Business Services approach to workforce development

• Lean but not mean … developing customer-satisfying ways to improve quality
• Trend #5 – Greater responsibility on the individual for own career
• Developing an asset-based approach to encourage and engage customers

Part 3 – Transitioning to a role of Career Coach

• What is a Career Coach?
• Coach, Counselor, Mentor, Facilitator, Trainer, SME – Which one am I?
• Building a Theoretical and Ethical Framework for Career Coaching
• Building a Competency Model for a Career Coach
• The Coaching Process

Part 4 – Building your essential Career Coaching skills

• Pre-Planning and Preparation Stage
• The Coach-Customer Entry Stage
• Facilitating the first meeting
• Helping customers move beyond career development blockages
• The Action Stage
• The Evaluation Stage

Part 5 – Additional Resources

• Common Terms Used in the Career Coaching Process
• Career Providers – a comparison chart
• Managing performance excellence is rooted in behavioral terms
• Assessing the Customer’s career planning competence
• Self-Motivated and Self-Directed Learning
• Assessing your performance when coaching a Customer
• Customer’s self-reporting scale from the coaching relationship
• Books, Printed Publications
• Self-Assessment – Am I a Career Coaching Pro?