Performance Management Basics
How To Build A High-Performance Organization
The growing need for a high performance organization
- Factors driving the trend towards high-performance
- Four market requirements for world-class products and services
- How the switch to high-performance affects existing processes
- Clearing away the dogmas and mental boundaries of the past
Adopting a High-Performance Organization view
- Gaining a broader systems and long-term view of performance
- Unifying interdisciplinary and cross-functional perspectives
- Improving the capacity to add value to processes, products and services
- Applying a strategic focus when aligning your organization for high performance
- Developing a common and shared business model throughout the organization
Cultural elements that lead to HPO success
- You must unlearn what you have learned
- Constructing a new logic and way of thinking about work
- Assessing your organization’s readiness for a high-performance approach
- Establishing trust as the common currency for achieving high performance results
- Getting people committed to excellence
- Creating a culture that learns from taking risks and exploiting new opportunities
A superior workforce – the key ingredient of an HPO
- You can’t change your organization without changing people – and vice versa
- HPO assumptions about the new role of employees
- Four factors of human capital that determine your capacity for high performance
- Trends and best practices in workplace learning and performance management
- Helping employees continually acquire and use new knowledge
Basic principles for designing of an effective HPO
- The four design needs every high performance structure must meet
- Critical success factors of a high performance design
- Why project-based management does well in an HPO
- The importance of getting input from stakeholders when designing your HPO
- Job elements that add real value, not just work
- Organizing people and core work processes around the customer
- Besides people, what is optional and what is essential in an HPO?
- Creating systems to maintain a flow of performance feedback
- Strategies for increasing employee empowerment
- Developing an agile structure that quickly responds to changing environments
Organizational disciplines that support the HPO
- Business Intelligence and sensitivity to external changes
- Optimizing the value of IT and a knowledge-centric organization
- Filling the employee talent pipeline through employee development
- Improving the link between performance and reward
- Smart sourcing and managing the value chain
Implementing the HPO change initiative
- Deciding how and where to begin
- Criteria for choosing the right change model
- Core competencies needed to operationalize the high performance strategy
- Anticipating and removing stumbling blocks
- Preparing people for new roles, expectations, and ways of doing things
- Establishing systems for sharing data and performance indicators
- Approaches for accelerating the transformation to an HPO
- Leading the change
- How leaders obtain extraordinary results from people in an HPO
- Assessing your ability to lead the change effort
- Adopting a leadership style that has the most positive effect on change
- Sustaining the vision and plan through continual communication
- The leader’s role as coach, mentor, and model for what is expected
- How a low emotional quotient (EQ) can bring a quick halt to your HPO plans
Forming and managing high performance teams
- Principles of team structures that fit the HPO
- Qualities to look for when assembling a high performance team
- Five characteristics of successful teams
- The prime directive of the team – maximizing enterprise through learning
- Managing and coordinating the work of the team
- Adapting the team’s processes to meet the pace of change
- Building collaborative relationships and alliances
Evaluating your high performance organization
- Benchmarking best practices
- Metrics that tell you if you’re really performing at higher levels
- Shedding what is no longer useful
- Transforming what you have learned into improved performance