Fundamentals of Effective Supervision
The Role and Style of the Manager/Leader
- Effective management and leadership styles
- How to determine your leadership style
- Factors that influence the way you manage other people
- What to manage and control … and what NOT to
- The seven core areas of your responsibilities
Goal Setting
- Elements of a successful goal-setting process in your work group
- How to get started with goal-setting
- Pitfall to avoid when setting goals with your team
- Ways in which you can use goal-setting to improve your work group
Managerial Decision-Making and Problem-Solving
- Guidelines and techniques for effective group problem-solving
- Are you looking at the wrong problem?
- Seven factors that affect the quality of your decisions
- Communication skills needed in group problem-solving
- When should you make decisions alone?
Recruiting and Hiring
- Preparing a current job description
- Screening job applicants to match the job
- Your role in the selection interview process
- What you better know about EEO
- How to analyze and use resumes and application forms
- Establishing rapport and a good image during the interview
Delegating and Coordinating Work
- What to avoid when coordinating work assignments
- How to control the critical path of work
- Using authority, power and responsibility correctly
- The difference between “dumping” and delegating
- Overcoming five barriers to effective delegation
- Signs of poor delegation techniques
- How to delegate and assign work successfully
- What can and can’t be delegated
- Keeping track of who has the work
Coaching and Counseling Employees to Improve Performance
- Determining if it is a motivation or ability problem
- Why employees behave the way they do
- How to measure and evaluate employee performance
- What it takes to get higher performance levels from employees
- How to correct mistakes without making an enemy
- Basic counseling techniques for dealing with employee problems
- Using goal-setting meetings to get the best results
Creating an Environment that MotivatesEmployees
- Understanding how people think and why they behave the way they do
- You can give rewards without giving away the store
- Eliminating the things that interfere with employee motivation
- How to set up a reward and incentive program for employees
Performance Reviews
- An overview of the performance appraisal process
- How to avoid the 11 critical rating errors that will guarantee trouble for you
- What to do before the performance review meeting
- How to measure and assess employee performance correctly
- Guidelines for conducting a successful performance review meeting
- Do’s and Don’ts of performance reviews
- Avoiding EEO problems in performance reviews – today’s legal requirements
- How to get improved performance as a result of a performance review
- Reducing the conflict and stress of a performance review
Disciplining and Terminating Employees
- Six steps for dealing with employee complaints and grievances
- Do’s and don’ts of employee discipline
- Helpful hints for conducting discipline and grievance hearings
- EEO guidelines for terminating employees
- How to conduct an effective exit interview
Planning
- Characteristics of planning … what it is and why we need it
- Analyzing your organization’s planning process
- Where MBO and planning fit together
- Determining alternative courses of action for your plan
- What to consider before budgeting and scheduling
- How to identify and plan for potential contingencies
Manager/Secretary Team Time Management
- Determining the value of your time
- The Opportunity Cost Principle: Invest your time … don’t spend it
- Becoming effective as well as efficient
- How to find out what you REALLY accomplish
- How to spot and eliminate your major timewasters
- Adopting “Objectives Management” instead of “Management By Crisis”
- Three ideas to help you prioritize your time and work
- Putting other key people on YOUR time schedule
- Developing your own Personal Action Plan
Conducting Effective Staff Meetings
- Guidelines for conducting an effective meeting
- Your function as the meeting leader
- What to consider in pre-meeting planning
- Making final room arrangements
- Do’s and Don’ts for presenters and meeting leaders
- How to keep control of the meeting
- Getting participation in a meeting
- Managing difficult situations and people in meetings
- What to do after the meeting – the follow-up