Suggested Length: Three Days

Fundamentals of Effective Supervision

The Role and Style of the Manager/Leader

• Effective management and leadership styles
• How to determine your leadership style
• Factors that influence the way you manage other people
• What to manage and control … and what NOT to
• The seven core areas of your responsibilities

Goal Setting

• Elements of a successful goal-setting process in your work group
• How to get started with goal-setting
• Pitfall to avoid when setting goals with your team
• Ways in which you can use goal-setting to improve your work group

Managerial Decision-Making and Problem-Solving

• Guidelines and techniques for effective group problem-solving
• Are you looking at the wrong problem?
• Seven factors that affect the quality of your decisions
• Communication skills needed in group problem-solving
• When should you make decisions alone?

Recruiting and Hiring

• Preparing a current job description
• Screening job applicants to match the job
• Your role in the selection interview process
• What you better know about EEO
• How to analyze and use resumes and application forms
• Establishing rapport and a good image during the interview

Delegating and Coordinating Work

• What to avoid when coordinating work assignments
• How to control the critical path of work
• Using authority, power and responsibility correctly
• The difference between “dumping” and delegating
• Overcoming five barriers to effective delegation
• Signs of poor delegation techniques
• How to delegate and assign work successfully
• What can and can’t be delegated
• Keeping track of who has the work

Coaching and Counseling Employees to Improve Performance

• Determining if it is a motivation or ability problem
• Why employees behave the way they do
• How to measure and evaluate employee performance
• What it takes to get higher performance levels from employees
• How to correct mistakes without making an enemy
• Basic counseling techniques for dealing with employee problems
• Using goal-setting meetings to get the best results

Creating an Environment that MotivatesEmployees

• Understanding how people think and why they behave the way they do
• You can give rewards without giving away the store
• Eliminating the things that interfere with employee motivation
• How to set up a reward and incentive program for employees

Performance Reviews

• An overview of the performance appraisal process
• How to avoid the 11 critical rating errors that will guarantee trouble for you
• What to do before the performance review meeting
• How to measure and assess employee performance correctly
• Guidelines for conducting a successful performance review meeting
• Do’s and Don’ts of performance reviews
• Avoiding EEO problems in performance reviews – today’s legal requirements
• How to get improved performance as a result of a performance review
• Reducing the conflict and stress of a performance review

Disciplining and Terminating Employees

• Six steps for dealing with employee complaints and grievances
• Do’s and don’ts of employee discipline
• Helpful hints for conducting discipline and grievance hearings
• EEO guidelines for terminating employees
• How to conduct an effective exit interview

Planning

• Characteristics of planning … what it is and why we need it
• Analyzing your organization’s planning process
• Where MBO and planning fit together
• Determining alternative courses of action for your plan
• What to consider before budgeting and scheduling
• How to identify and plan for potential contingencies

Manager/Secretary Team Time Management

• Determining the value of your time
• The Opportunity Cost Principle: Invest your time … don’t spend it
• Becoming effective as well as efficient
• How to find out what you REALLY accomplish
• How to spot and eliminate your major timewasters
• Adopting “Objectives Management” instead of “Management By Crisis”
• Three ideas to help you prioritize your time and work
• Putting other key people on YOUR time schedule
• Developing your own Personal Action Plan

Conducting Effective Staff Meetings

• Guidelines for conducting an effective meeting
• Your function as the meeting leader
• What to consider in pre-meeting planning
• Making final room arrangements
• Do’s and Don’ts for presenters and meeting leaders
• How to keep control of the meeting
• Getting participation in a meeting
• Managing difficult situations and people in meetings
• What to do after the meeting – the follow-up