Outline – Supervisory Management

Suggested Length: Three Days

Fundamentals of Effective Supervision

The Role and Style of the Manager/Leader

  • Effective management and leadership styles
  • How to determine your leadership style
  • Factors that influence the way you manage other people
  • What to manage and control … and what NOT to
  • The seven core areas of your responsibilities

Goal Setting

  • Elements of a successful goal-setting process in your work group
  • How to get started with goal-setting
  • Pitfall to avoid when setting goals with your team
  • Ways in which you can use goal-setting to improve your work group

Managerial Decision-Making and Problem-Solving

  • Guidelines and techniques for effective group problem-solving
  • Are you looking at the wrong problem?
  • Seven factors that affect the quality of your decisions
  • Communication skills needed in group problem-solving
  • When should you make decisions alone?

Recruiting and Hiring

  • Preparing a current job description
  • Screening job applicants to match the job
  • Your role in the selection interview process
  • What you better know about EEO
  • How to analyze and use resumes and application forms
  • Establishing rapport and a good image during the interview

Delegating and Coordinating Work

  • What to avoid when coordinating work assignments
  • How to control the critical path of work
  • Using authority, power and responsibility correctly
  • The difference between “dumping” and delegating
  • Overcoming five barriers to effective delegation
  • Signs of poor delegation techniques
  • How to delegate and assign work successfully
  • What can and can’t be delegated
  • Keeping track of who has the work

Coaching and Counseling Employees to Improve Performance

  • Determining if it is a motivation or ability problem
  • Why employees behave the way they do
  • How to measure and evaluate employee performance
  • What it takes to get higher performance levels from employees
  • How to correct mistakes without making an enemy
  • Basic counseling techniques for dealing with employee problems
  • Using goal-setting meetings to get the best results

Creating an Environment that MotivatesEmployees

  • Understanding how people think and why they behave the way they do
  • You can give rewards without giving away the store
  • Eliminating the things that interfere with employee motivation
  • How to set up a reward and incentive program for employees

Performance Reviews

  • An overview of the performance appraisal process
  • How to avoid the 11 critical rating errors that will guarantee trouble for you
  • What to do before the performance review meeting
  • How to measure and assess employee performance correctly
  • Guidelines for conducting a successful performance review meeting
  • Do’s and Don’ts of performance reviews
  • Avoiding EEO problems in performance reviews – today’s legal requirements
  • How to get improved performance as a result of a performance review
  • Reducing the conflict and stress of a performance review

Disciplining and Terminating Employees

  • Six steps for dealing with employee complaints and grievances
  • Do’s and don’ts of employee discipline
  • Helpful hints for conducting discipline and grievance hearings
  • EEO guidelines for terminating employees
  • How to conduct an effective exit interview


  • Characteristics of planning … what it is and why we need it
  • Analyzing your organization’s planning process
  • Where MBO and planning fit together
  • Determining alternative courses of action for your plan
  • What to consider before budgeting and scheduling
  • How to identify and plan for potential contingencies

Manager/Secretary Team Time Management

  • Determining the value of your time
  • The Opportunity Cost Principle: Invest your time … don’t spend it
  • Becoming effective as well as efficient
  • How to find out what you REALLY accomplish
  • How to spot and eliminate your major timewasters
  • Adopting “Objectives Management” instead of “Management By Crisis”
  • Three ideas to help you prioritize your time and work
  • Putting other key people on YOUR time schedule
  • Developing your own Personal Action Plan

Conducting Effective Staff Meetings

  • Guidelines for conducting an effective meeting
  • Your function as the meeting leader
  • What to consider in pre-meeting planning
  • Making final room arrangements
  • Do’s and Don’ts for presenters and meeting leaders
  • How to keep control of the meeting
  • Getting participation in a meeting
  • Managing difficult situations and people in meetings
  • What to do after the meeting – the follow-up

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